How to Deal with Alert Fatigue?

Cut through the noise and focus on the incidents that really matter

Post by Rajarshi Mitra In Security on Jul 29, 2020

When it comes to remediation of your IT infrastructure and performance issues, timing and speed are everything. You can spend millions on a world-class Security Operations Center (SOC), but the reality of the situation is that human beings are still fallible. With millions of threats bombarding your team every day, it’s virtually impossible to remediate everything all the time, or even be able to contextualize and prioritize threats 

“Alert Fatigue” has become a pervasive problem for SOC teams worldwide, so let’s take a look at what you can do to remove it from the equation. 

Remember the Boy Who Cried Wolf

We are pretty sure that you have heard this anecdote before. A shepherd was bored while tending to his flock. He decides to play a prank by running around, screaming about being attacked by a wolf. The villagers come running to help the boy but find out that he was lying. This happens two more times before the villagers get fed up with the boy. At the end of the story when a wolf does attack the boy’s flock, no one comes to his aid. 

This, unfortunately, is the situation with most SOC teams right now. Much like the villagers, they are tired of false positives and alarms and have become immune to what should ideally be a sign of real danger.  

However, the reality is that when it comes to cybersecurity, false positives aren’t just mere annoyances, they can delay the SOC team’s response to a security level and cause severe losses. 

Why Learn How to Reduce False Positive Rate? 

Remember this one? A shepherd got bored while tending his flock and decided to play a prank by running around yelling he’d been attacked by a wolf. The villagers came running only to find out he lied, and then didn’t come when the wolf actually attacked. 

Alert fatigue is a little like that.  The villagers” in the SOC are becoming immune to alarms that end up being false positives, and therefore, not the best use of their time And of course there’s the even greater risk that false positives and alert fatigue can delay your team’s response to a security level and cause severe losses. 

A survey by the Cloud Security Alliance found: 

  • Half of enterprises have six or more tools that generate security alerts 
  • 40 percent of IT security professionals say the alerts they receive lack actionable intelligence needed to investigate 
  • 31.9 percent report ignoring alerts because so many are false positives 
  • Cloud usage generates some 2 billion transactions each month that add to the noise.

“So, What Do We Do About It?”

Why bombard you with so many numbers? Because we can help. 

Netenrich gives SOC teams a 360-degree outlook of the biggest security concerns facing their data centers and cloud every day. Instead of bombarding your team with a bunch of alerts, we filter them down into 2-5 actionable remediation guidelines.  

Here’s how we do it: 

  • Always-on Attack Surface Intelligence (ASI) crawls your data center and cloud infrastructure to find possible points of brand or domain exposure, vulnerabilities, and threats.
  • Constantly updated threat intelligence collects and curates data from all across the internet to deliver context around threats that might be attacking your system.
  • Netenrich cross-references data about your attack surface with global threat intelligence to remove false positives. 
  • SOC analysts add another, invaluable layer of context by filtering down threats to those most critical. 
  • Our dashboard presents you with 2-5 simple remediation steps to secure your infrastructure.
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About Author

Rajarshi is a creative and accomplished writer who made his mark in the blockchain space before stepping into cybersecurity. When he is not working, he is busy chilling with his wife and cat, catching up on the latest Netflix docu-series.....or watching Harry Potter for the 5781241516th time.